Your current order status can be checked on MyOrderStatus.net page
It has info regarding:
1) Status of your payment (approved, declined or pending verification)
2) Status of your order (passed for shipping, shipped, reshipped if seized).
3) Once order is shipped tracking code will also appear there. It can be traced on the following site: AfterShip.com
Tickets are usually responded within 48 business hours.
In case a problem is reported on Friday you will get response on Monday.
If you wish to report any problem please submit new support ticket here: